Frequently Asked Questions
Everything you need to know about shopping with Mitski.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Do you ship internationally?
Yes, Mitski ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my order status?
Once your order is shipped, you will receive an email with a tracking link. You can also log into your Mitski account and view your order history for real-time updates.
Are your products covered by a warranty?
All Mitski products come with a standard 1-year manufacturer warranty against defects. If you experience any issues with quality, please contact our support team immediately.